Seamless Service: The Horizon Autoglass Customer Experience
We understand that dealing with a broken or cracked vehicle window is an unexpected and often stressful event. At Horizon Autoglass, LLC, our entire business model is built around one central idea: making the entire process as simple, convenient, and stress-free as possible for you. From your first phone call to our final quality check, we have designed a seamless customer experience that prioritizes clear communication, professional service, and ultimate convenience.
Led by Daniel Sherrell, our team acts as your dedicated partner, guiding you through every step. We handle the complexities so you can focus on your day, confident that your vehicle is in the best hands. This is our commitment to you: a truly hassle-free solution for your Autoglass Repair and Autoglass Replacement needs.
Step 1: Your First Call – A Clear and Easy Start
Your experience begins with a simple, informative conversation. When you contact us for a free, no-obligation quote, you’ll speak with a knowledgeable professional who can quickly and accurately assess your needs. We’ll ask a few straightforward questions to ensure a perfect quote:
- Your vehicle’s year, make, and model.
- Which piece of glass is damaged.
- A description of the damage (e.g., a chip, a long crack, a shatter).
- Whether your vehicle has features like a rain sensor or a lane-departure warning system.
We provide transparent pricing with no hidden fees, so you know exactly what to expect. This initial call is designed to give you clarity and confidence right from the start.
Step 2: Insurance Made Simple – We Handle the Hassle
Navigating insurance claims can be the most frustrating part of getting your autoglass fixed. We eliminate this headache completely. Horizon Autoglass is a preferred service provider for most major insurance carriers.
Our seamless insurance process:
- Claim Assistance: We can initiate a three-way call with you and your insurance provider to help you open the claim quickly and easily.
- Direct Communication: We handle all the necessary communication and paperwork directly with the insurance company or their third-party administrator.
- Coverage Verification: We confirm your coverage details, including your deductible, and explain everything to you in plain English. For a Windshield Repair, we’ll work to get the service approved at no out-of-pocket cost to you, as most policies waive the deductible for repairs.
- Direct Billing: We bill your insurance company directly. You only have to worry about your deductible, if one applies.
Our goal is to make the insurance process invisible to you, saving you time and frustration.
Step 3: Scheduling at Your Convenience – The Power of Mobile Service
Our Mobile Autoglass service is the heart of our convenient customer experience. We work around your schedule, not the other way around.
- We Come to You: We will perform the Autoglass Repair or Replacement at a location that works for you—your home, your office, or another safe spot.
- Flexible Appointments: We offer flexible appointment windows to fit into your busy day.
- Proactive Communication: You will receive a confirmation of your appointment, and our technician will give you a courtesy call or text when they are on their way, so you know exactly when to expect them.
Step 4: The Service Visit – Professionalism at Your Doorstep
When our technician arrives in a professionally branded vehicle, you can expect the highest level of service.
- Courteous and Professional: Our technician will greet you, confirm the work to be done, and answer any last-minute questions you may have.
- Vehicle Protection: We treat your vehicle as if it were our own, using protective coverings on the seats, floor, and exterior to prevent any damage.
- Efficient Expertise: The technician will perform the work with skill and efficiency, respecting your time and property.
Step 5: After the Service – Our Lifetime Workmanship Guarantee
Our commitment to you doesn’t end when we drive away. We stand behind our work with a lifetime workmanship guarantee.
- Clear Instructions: We will provide you with clear aftercare instructions, including the Safe Drive-Away Time and tips for protecting the new seal.
- Our Guarantee: Our guarantee covers our work for as long as you own the vehicle. It protects against defects in the installation, such as wind noise or water leaks, giving you long-term peace of mind.
- Customer Satisfaction: We ensure you are 100% satisfied with the work before we consider the job complete.
From the first call to our lifetime guarantee, the Horizon Autoglass experience is designed for your complete satisfaction and convenience.